As a credit provider, Lewis is a member of the Office of the Credit Ombud. The Ombud resolves complaints from consumers and businesses to do with credit bureau information or disputes with a credit provider.

If you have any problems with your account at Lewis Stores, please come in to your nearest branch and talk to us.  If we cannot help you solve your problem, you can ask the Credit Ombud to help.

The Contact details of the Office of the Credit Ombud are:

Physical Address:
Fernridge Office Park
5 Hunter Street

Postal Address:
Postnet Suite #444
Private Bag 1
Jukskei Park

Call Centre: 0861 OMBUDS (0861 662837)

General e-mail:


Insurance Ombud
Brian Galgut
021 657 5000

FAIS Ombud
Noluntu Bam
012 470 9080